The Virtual Agent is currently unavailable. Is my Windows version bit or bit? Select an operating system and version to see available software for this product. See your browser’s documentation for specific instructions. HP is compiling your results.

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Solution and Diagnostic Data Collection.

HP Customer Support – Software and Driver Downloads

HP has scanned your product but currently has no suggestions for driver updates. Europe, Middle East, Africa.

Or, look for a USB storage container on the device. Look for and remove any battery tabs from the device.

HP PCs – Wireless Keyboard and Mouse Connection Issues

Europe, Middle Mouee, Africa. Thank you for your patience. Please use the product number and serial numbers of the new product to validate warranty status. If a wireless mouse or keyboard does not respond, check for connection and power issues. I don’t see mousw operating system. Any warranty support needed would be completed by the reseller that sold the product. Please verify your product is powered on and connected, then try again in a few minutes.


This tab prevents the device from receiving power. Select from the products you own.

Lost receiver of my HP wireless mouse – HP Support Community –

This omuse take up to 3 minutes, depending on your computer and connection speed. HP encountered an error while trying to scan your product. Product has been exchanged: Thus, the warranty has been removed from this product.

One or more of the values entered is not permitted. It matches the product: Modify your browser’s settings to allow Javascript to execute. See your browser’s documentation for specific instructions. Please try again shortly.

Please return to the product information page and verify moues numbers provided or try again later. Javascript is disabled in this browser. Please wait while we process your request.

Drivers may be in development so please check back at a later date or visit the product homepage. Not sure which drivers to choose?

HP Wireless Mouse Learn more omuse HP’s privacy policy. The Virtual Agent is currently unavailable. Select the desired files and choose ‘Download files’ to start a batch download. We are unable to determine your warranty status for the product and serial number provided. If the device is rechargeableconnect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter. Warranty removed from product: Javascript is disabled in this browser.